The Vault is Tecology Workspace’s secure area for storing sensitive information such as passwords, login credentials, financial details, and access information. It is designed to ensure that confidential data is shared safely, deliberately, and only with the people who need access.

What the Vault is used for

The Vault should be used for storing information such as:

• Website and software login details
• Hosting, server, and infrastructure credentials
• Email account access details
• Software licence keys
• Credit card or banking information (where appropriate)

Sensitive information should never be stored in project files, task comments, or support tickets.

Access and permissions

Access to the Vault is strictly permission-based.

Only users who have been explicitly granted access can:

• View the Vault
• See specific credentials
• Add or update sensitive records

Credentials stored in the Vault are only visible to users who have permission to view them. Other users, including Tecology team members, will not be able to see Vault entries unless access has been intentionally granted.

Sharing credentials with the Tecology team

Clients can add credentials to the Vault and share them with specific Tecology team members as needed.

This allows Tecology to:

• Access systems securely
• Avoid requesting credentials via email or chat
• Maintain a clear, auditable record of access

If a Tecology team member does not have access to a required credential, you may be asked to add it to the Vault or adjust permissions accordingly.

Keeping the Vault accurate and up to date

If you believe something is missing from the Vault, or if access needs to be updated, you should contact the Tecology support team.

Keeping credentials current helps:

• Prevent delays in work
• Reduce security risks
• Ensure the right people have access at the right time

Why Tecology uses the Vault

The Vault exists to protect both clients and Tecology by:

• Reducing the risk of credential exposure
• Avoiding insecure sharing methods
• Ensuring accountability and access control
• Supporting compliance with security and data protection standards

Using the Vault consistently is an important part of how Tecology maintains secure, professional working practices.