Many Tecology clients work with us on a monthly retainer. Tecology Workspace is designed to make this work visible, structured, and transparent for everyone involved.

What a monthly retainer means

A monthly retainer provides an agreed amount of time each month that can be used across a range of tasks and activities.

This may include:

• Development and enhancements
• Content updates
• Technical support and troubleshooting
• Managed IT or MSP-related work
• Ongoing maintenance and improvements
• Consultancy Projects

The specific scope and monthly time allowance are agreed in advance.

Why retainer work is managed as a project

Retainer work is managed through ongoing projects in Tecology Workspace.

This allows:

• Tasks to be created and prioritised over time
• Requests to be grouped logically
• Progress to be tracked clearly
• Collaboration between your team and the Tecology team

Even though the work is ongoing, treating it as a project ensures structure and accountability.

How tasks are used within a retainer

Individual pieces of work are created as tasks within the retainer project.

Tasks may be:

• Created by Tecology
• Created by clients
• Assigned to specific team members
• Marked as priorities where appropriate

This ensures everyone has a shared understanding of what is being worked on at any given time.

Timesheets and time tracking

Each monthly retainer includes an agreed amount of time.

Timesheets are used to track time spent on tasks associated with the retainer project.

Depending on your access level, you may be able to:

• View time logged against tasks
• Review overall time usage for the month
• Print or export timesheet reports

This ensures that time is tracked accurately and consistently across all work.

Transparency and reporting

Tecology prides itself on offering complete transparency around retainer work.

Using Tecology Workspace means:

• You can see what work is being done
• You can understand how time is being used
• There is a clear audit trail of tasks and activity
• Conversations, files, and updates are stored in one place

This approach helps avoid surprises and ensures alignment between your priorities and the work being delivered.

What happens if more work is needed

If work exceeds the agreed monthly retainer, Tecology will discuss options with you before proceeding.

This may include:

• Deferring work to a future month
• Adjusting priorities
• Agreeing additional time or project work

Nothing is undertaken without visibility and agreement.