Tecology uses a dedicated support portal to manage requests in a clear, consistent, and reliable way. The portal helps ensure that nothing is missed, work is prioritised correctly, and communication stays organised.
The support portal ensures that every request is recorded and assigned a ticket ID. This allows both you and the Tecology team to track progress, see updates, and refer back to previous conversations if needed.
Without a central system, requests can easily be lost, duplicated, or delayed.
Clients have visibility over their support requests within Tecology Workspace. This is particularly important for clients on monthly retainers, where different types of requests may be tracked differently depending on their nature.
Having clear visibility helps everyone understand what work is in progress, what has been completed, and how requests are being handled over time.
For organisations that have their own internal IT or technical support teams, the support portal provides a shared reference point.
It allows Tecology and internal teams to coordinate more effectively, avoid duplication of work, and clearly separate responsibilities where needed.
Support tickets allow requests to be reviewed and handled by the most appropriate person on the Tecology team.
This avoids delays caused by messages being sent to individuals who may not be available or best placed to help.
Using the support portal keeps all communication related to a request in one place, including updates, replies, files, and decisions.
This reduces confusion and avoids fragmented conversations across email, chat, or other channels.
The portal allows Tecology to prioritise work fairly and transparently across all clients.
It helps ensure urgent issues are identified quickly, planned work is scheduled appropriately, and ongoing projects are managed alongside day-to-day support.
You can still contact Tecology in other ways, such as Live Chat or email. However, if a request requires action, tracking, or follow-up, you may be asked to submit or continue it as a support ticket.
This helps ensure your request is handled properly and not overlooked.
If you have a request or issue that matters, submit a support ticket through Tecology Workspace or email support@tecology.co so it can be tracked and managed effectively.