Support requests in Tecology Workspace are managed through support tickets. Submitting a ticket ensures your request is recorded, tracked, and handled by the appropriate member of the Tecology team.

When to submit a support request

You should submit a support request if you need help with:

• Technical issues or errors
• Changes or updates to your website or systems
• Questions that require investigation or follow-up
• Anything that needs tracking or a clear outcome

If something matters, it belongs in a support ticket.

How to submit a support request

You can submit a support request in two ways:

• By creating a new ticket directly in Tecology Workspace
• By emailing support@tecology.co
• Via the Tecology Website Support page
• Via the Membersites Website Support page
• Using the support area of your website (if applicable)

Emails sent to the support address are automatically converted into support tickets and assigned a ticket ID.

Using the portal vs email

While email support is available, Tecology Workspace is the best place to submit and manage support requests.

The portal allows you to:

• View ticket status and history
• Reply with additional information
• Attach files and screenshots
• Keep all communication in one place

You may be asked to continue a request in Tecology Workspace so it can be tracked properly.

What information to include

Providing clear information helps us respond more efficiently. When submitting a ticket, include:

• A clear description of the issue or request
• Any relevant links, pages, or examples
• Screenshots or files, if helpful
• The outcome you’re hoping to achieve

The more context you provide, the easier it is to resolve the request.

After you submit a ticket

Once submitted, your support request becomes a ticket that can be tracked within Tecology Workspace.

You’ll be able to see updates, reply with additional information, and follow progress until the request is resolved.

Next step

After submitting a ticket, keep an eye on Tecology Workspace for updates or questions from the team. Replying within the ticket helps ensure everything stays clearly recorded.