Each invoice in Tecology Workspace has a status that reflects where it is in the billing and payment process. Understanding these statuses helps you quickly see what action, if any, is required.

Common Invoice Statuses

The following invoice statuses are used within Tecology Workspace:

• Draft
• Not Paid
• Paid
• Overdue
• Cancelled

Draft

A draft invoice has been created but has not yet been issued.

Draft invoices are not payable and may still be reviewed or adjusted internally before being finalised. Clients will typically not need to take any action at this stage.

Not Paid

A Not Paid invoice has been issued and is awaiting payment.

This status means:

• The invoice has been finalised
• Payment is due according to the agreed terms
• No payment has yet been recorded

If you are on a recurring subscription or retainer, payment may be processed automatically via Stripe.

Paid

A paid invoice indicates that payment has been successfully received.

Once an invoice is marked as paid:

• No further action is required
• The invoice can be downloaded for your records
• A receipt may be available where applicable

Overdue

An invoice becomes overdue when payment has not been received by the due date.

If an invoice is overdue, we recommend:

• Checking whether payment is scheduled via Stripe
• Confirming the correct billing contact within your organisation
• Contacting the Tecology support team if there are any issues

Overdue invoices do not automatically imply service interruption, but unresolved billing issues may affect ongoing work.

Cancelled

A cancelled invoice has been voided and is no longer payable.

This may occur if:

• An invoice was issued in error
• Billing was superseded by another invoice
• The underlying service or scope changed

Cancelled invoices are retained for audit and record-keeping purposes.

Recurring Invoices and Subscriptions

For clients on monthly retainers or managed services, invoices are often generated automatically as part of a recurring billing cycle.

These invoices are typically linked to a Stripe subscription and may move directly from Not Paid to Paid once payment is successfully processed.

If Something Doesn’t Look Right

If you notice an invoice status that you don’t recognise or believe to be incorrect, please contact the Tecology support team. We’re happy to review it with you.