If you have a question about an invoice, payment, or subscription, the quickest way to get help is to contact the Tecology support team through Tecology Workspace.

Raising billing queries in the correct way helps ensure they are handled promptly and accurately.

What to check before contacting support

Before raising a billing query, it may help to check:

• The invoice status in Tecology Workspace
• Whether payment is scheduled via a Stripe subscription
• Any recent payment notification emails from Stripe

Many billing questions can be resolved quickly by reviewing these details.

How to raise a billing question

If you still need assistance, you should:

• Raise a support ticket via Tecology Workspace
• Include the relevant invoice number or reference
• Clearly describe the issue or question

This ensures your request is routed correctly and handled by the appropriate team.

Common billing questions

Billing queries often relate to:

• Invoice amounts or line items
• Payment status or confirmation
• Recurring subscriptions or retainers
• Failed or retried payments
• Receipts or payment records

Response times and follow-up

Billing questions are tracked in the same way as other support requests, ensuring clear communication and a complete record of responses.

If additional information is required, the support team will contact you directly through the ticket.